Software as a Service or SaaS is an approach in which an application as a service is delivered over the Internet. This is better for companies as they do not have to install or maintain any software they have access to it over the Web.
Every SaaS model has the following key characteristics.
This means that several users can share a common source code that is located in a central location.
These source codes are easy to customize based on the business’s needs andthe customer as they are all maintained in the same place. A SaaS is designed such that it can be managed and maintained for different customers with ease.
There is better access to data over the Internet while using SaaS. It is better to manage and monitor data usage and privileges in this case. You can also ensure that all users get the same information at any time. The successful implementation of a SaaS depends on several tasks and processes that have to be completed by every business.
Make sure you understand why the business is implementing SaaS
Whatever new technology is implemented in a company has a specific reason behind it. Understanding this reason is vital as this helps to better integrate the SaaS program into the existing infrastructure. A thorough understanding of this reason can ensure minimum problems at a later stage. Understanding the characteristics required in the new application as well as the challenges faced while using the existing one can help streamline the implementation of the SaaS program.
Create a team that will complete this task
The team that will be carrying out this needs to have in-depth knowledge of the technology being used and concepts that have to be applied. This team has to comprise of seasoned developers that are aware of the best practices that have to be followed in order to get the best results.
Design an infrastructure that is scalable
While ensuring that the software meets your clients is very important, but it is equally vital to ensure that you have also thought about how to integrate any extra services the client may need in the future. Making the software scalable is beneficial to both you as well as the client. Discuss the requirements of bandwidth and hosting facilities right from the start. The SaaS infrastructure has to be hosted within a facility that has public connectivity as well as remains consistent so as to give your user a positive experience. Also, take into consideration the demographic of users as the network speeds would differ for those who are working from home and those that are in an office building and who have very high-speed network. Few things to consider with respect to connectivity are the data center will have to be available constantly. Redundant systems should be available when there is a power or hardware failure.
Get the right infrastructure components
Once you have finished designing your infrastructure, it is time to make a list of what you will need and then ensure that you have all of the required components. This is a crucial step in maintaining these components’ availability and meeting the timelines you have promised your clients.
Deploying the SaaS delivery system
After all of the required components are procured, the operational team will begin working on creating and deploying the system. The servers will need to be racked, configured, and installed according to the system’s needs. You will also need to create a firewall that takes into account the access policy of the business.
Makes plans to ensure continuity even when disaster strikes
The most important questions you should be able to answer before you even create a SaaS program is “How to respond in the case of an emergency?” and “How to bring the application back in a limited period of time?” Once you have these answers, you can rest assured that the continuity of the application will remain.
Prepare a service agreement that meets everyone’s clauses
As a SaaS solution can be provided from anywhere, there are usually different locations involved in a deal. The service agreement created will have to meet the needs of the customer’s location as well as yours to ensure that no clause is missed. You can also clearly define response times and turnaround times within this SLA.
Have a customer support call center
No system is ever foolproof; there will always be someone who needs a little bit of a nudge in the right direction. This is why as soon as your application is in the market, you will have to have a call center that is well connected and equipped to handle the appropriate ticketing system. This ticketing system will have to have an email system that can alert the right team whenever an issue arises.
This is the point at which you will have to dot all your i’s and cross the t’s. It is where the entire infrastructure is documented. This document will have to help others understand the system better and handle any kind of exceptional behavior that is seen while handling the application. It also helps if any form of modification or alteration is needed within the program’s infrastructure. One of the most critical points to remember while implementing a SaaS program is to ensure clear communication between the service provider and the customer. This is what improves the functioning of the system. At the same time, the company’s employees that are implementing this SaaS program will have to be trained well. It also helps if the program is relatively straightforward to use and can easily integrate into the current system, which will make it easier for the employees to use it daily.
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